Before engaging with a person in crisis, what is the best initial step?

Before engaging with a person in crisis, what is the best initial step?

• A. Ensure the scene is safe before engaging
• B. Approach quickly and take control
• C. Ignore hazards and talk
• D. Interview while hazards persist

Answer: (A)

Safety comes first in any crisis interaction. Making sure the scene is safe before engaging protects you, the person in crisis, and bystanders from hidden hazards and keeps exit routes open if the situation changes. Once you’ve confirmed safety, you can approach calmly with open, non-threatening body language and begin de-escalation. Rushing in to take control or talking while hazards persist increases risk and can escalate the situation rather than help it.

Safety comes first in any crisis interaction. Making sure the scene is safe before engaging protects you, the person in crisis, and bystanders from hidden hazards and keeps exit routes open if the situation changes. Once you’ve confirmed safety, you can approach calmly with open, non-threatening body language and begin de-escalation. Rushing in to take control or talking while hazards persist increases risk and can escalate the situation rather than help it.